After Sales Service Manager

For a Trading company based in Bandar Menjalara, Kepong.

Responsibilities / Job Description

• Responsible for overseeing the operation of a after sales service company
• Ability to lead the after sales service team to achieve company’s objective
• Ensure smooth running of service operations
• Liaise with principals and end customers on service matters
• Ensure that Key Performance Indicators for service levels are maintained
• Solve customers’ problems related to maintenance and services.
• Follow-up the guarantee& warranty service with customers and suppliers.
• Provide training to the technicians and develop their skills.
• Follow up the stock of spare parts periodically to keep a balanced stock.

Job Requirements :

• Bachelor’s Degree in Electrical/Electronics Engineering
• Minimum 5 years working experience in supervisory or management capacity with good exposure in customer service, quality management, spare parts & inventory
• Experience with consumer electronics or home electrical appliances industry will be added advantage
• Excellent command of spoken and written English
• Dynamic, resourceful, results-oriented with good communication and interpersonal skills Good organizational, analytical and planning skills
• A customer oriented leader
• • Strong capability to professionally Guide & Motivate the entire Service Team
  • Must be a self-starter, highly organized, and able to work well with all levels in the organization
  • Strong computer skills

To apply, please send your resume to sarojah@zealousasiapacific.com or call us at 017 3241112